ICCS - Research
Taking Care of Business 5 - Bilingual SKU: research-tcob5-en
Building on the previous waves of the research, Taking Care of Business 5 examines how businesses in Canada experience government services and what their expectations are in this regard. It puts emphasis on providing actionable insights by identifying key drivers and highlighting specific opportunities for service improvement. In addition to focussing on issues such as regulatory burden and red tape, it looks at channel usage and, in particular, how to improve the online experience. Bilingual.
